PARKER & THYME CUISINE

PERSONAL CHEF SERVICE AGREEMENT

 

client SERVICE AGREEMENT

This Personal Chef Service Agreement is entered into by and between Chef Lizz of Parker & Thyme Cuisine AND the undersigned client

  1. BOOKING & RETAINER POLICY
    1.1 Securing Service: Your service date is only officially booked and saved on the calendar once an agreed-upon RETAINER is secured.
    1.2 Purpose of Retainer: This retainer will be applied directly toward shopping and ingredients based on the agreed menu or catering services.
    1.3 Retainer Forfeiture: This retainer is non-refundable and subject to forfeiture if services are modified or canceled outside the allowed window. Please see Section 5 (Cancellation & Changes Policy) for details.

  2. PAYMENT TERMS
    2.1 Accepted Methods: Payments may be made via bank transfer wires, Zelle, Venmo, or major Credit Cards with a 3.5% FEE.
    2.2 Convenience Fee: A convenience fee will be applied to all credit card transactions.3.5%

  3. MENU PLANNING, SOURCING, & CORRESPONDENCE
    3.1 Custom Proposals: Chef will collaborate with the Client to design a custom-curated menu proposal based on the client questionnaire, consultation, and/or Holistic Health Center notes.
    3.2 Documentation: We politely ask that all client/chef correspondence regarding modifications and updates be made in writing via email or text. Confirming menus by phone is acceptable, but final decisions must be documented.
    3.3 Package Inclusions: Menu planning, correspondence, travel fees, and ingredient sourcing are included in the Client's total quote.
    3.4 Ingredient Flexibility & Sourcing: Menu items are subject to change based on ingredient availability, quality, or other unforeseeable factors. All ingredients are carefully sourced prioritizing organic items first, followed by local/sustainable items from small businesses, and standard grocery stores for miscellaneous items. The Client may request shopping at a specific location. Instacart may also be utilized upon timing restrictions.
    3.5 Execution: Once the Client accepts the menu, Parker & Thyme Cuisine Personal Chefs will purchase all necessary ingredients using the shopping retainer, and show up on scheduled date of services.

  4. MENU CONFIRMATION TIMELINES
    4.1 Weekly Clients: Menu proposals require firm written confirmation at least 72-24 hours in advance of the scheduled cooking date. Failure to do so will result in last-minute fees, as the Chef needs appropriate amount of time to prepare for the shopping and cooking date.
    4.2 Bi-Weekly Clients: Menu proposals require firm written confirmation at least 5-7 days in advance of the scheduled cooking date. Failure to do so will result in last-minute cancellation fees.
    4.3 Catering Clients: Menu proposals require firm written confirmation at least 14 days in advance of the catering event. The final date to request any flexible changes to the menu is 10 days prior to the initial scheduled cooking date. Fees for changes made during this window will include the substantial time and effort spent prior to the adjustments, plus the cost of any ingredients already purchased. Failure to meet these timelines results in last-minute cancellation fees.

  5. CANCELLATION & CHANGES POLICY
    5.1 Weekly Clients: We require 7 days’ advance notice for any changes to scheduled service dates. For notices given with less than 7 days' advance notice, the Client will be billed for half of the service date hours plus a $150 administrative fee.
    5.2 Bi-Weekly Clients: We require 7 days’ advance notice for any changes to scheduled service dates. For notices given with less than 7 days' advance notice, the Client will be billed for half of the service date hours plus a $150 administrative fee.

  6. 5.3 Catering Clients:

  • Cancellations made more than 14 days prior to the event will result in a full refund of the retainer, minus a $150 administrative fee.

  • Cancellations made between 11 and 14 days prior to the event will result in the total forfeiture of the initial shopping retainer.

  • Cancellations made 10 days or less prior to the event are completely non-refundable. The Client will forfeit the retainer and will be billed for 100% of the remaining quoted service fee, plus any time, effort, and ingredients already purchased to execute the menu.

BY SIGNING BELOW, THE CLIENT ACKNOWLEDGES THEY HAVE READ, UNDERSTOOD, AND AGREED TO THE TERMS OUTLINED ABOVE.

Chef Lizz, Parker & Thyme Cuisine